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FAQ

Everything you need to know about ordering, shipping, and returns. Can't find your answer? Our team is here to help.

When will my order ship?

Fast. Orders placed before 12:00 PM (noon) Central Time on a business day ship the same day. Orders placed after noon, or on a weekend or holiday, ship the next business day. We process and ship orders Monday through Friday.

Do you offer free shipping?

Yes. Every U.S. order of $100 or more ships free. Shipping rates for all other orders are calculated at checkout.

Do you ship internationally?

Yes. PJF now ships worldwide. International rates are calculated at checkout.

Will I pay duties or taxes on an international order?

No surprises. Every international order ships Delivered Duty Paid (DDP). All duties and taxes are included and shown at checkout, so there are no hidden costs or fees when your order arrives.

How long will international delivery take?

Estimated international delivery times:

  • Express: 2–5 business days
  • Standard: 7–14 business days

Delivery times are estimates and begin once your order ships. See our full Shipping Policy for details.

What if my package is lost, stolen, or damaged?

  • Lost by the carrier: If the carrier loses your package in transit, we've got you covered.
  • Damaged or missing parts: We'll send a replacement at no additional cost.
  • Stolen after delivery: We are not responsible for packages stolen after the carrier marks them as delivered.

Reach out to our support team and we'll make it right.

What is your return policy?

We accept returns of unopened and unused products within 30 days of purchase. Items must be in their original, sealed packaging. Opened packages and used products are not eligible for return.

See our full Return & Exchange Policy for details.

How do I start a return or exchange?

Email pjfsystem@pjfsystem.com with your order number and the item you'd like to return or exchange. Our team will send you a return label with the ship-to address.

Unopened and unused bands can be exchanged. The customer is responsible for shipping costs on exchanges, and your exchange will be processed as soon as we receive the original product.

Who pays for return shipping?

It depends on the reason for the return. If your order arrived damaged or is missing parts, PJF covers it. For all other returns and exchanges, return shipping is the customer's responsibility.

Can I get a refund on the Digital Exercise Database?

Due to the nature of digital products, the PJF Digital Exercise Database is non-refundable once accessed. Digital products are delivered electronically and do not ship.

Do you offer team or bulk orders?

Yes. PJF is trusted by pro and college teams across the country. Large team and bulk orders may ship by freight. Contact our support team to get started on a quote.

How do I contact support?

Our team is here to help: