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Shipping Policy

We know you're ready to train, so we move fast. Here's everything you need to know about getting your PJF gear.

Processing Days

Orders are processed and shipped Monday through Friday. We do not process or ship orders on weekends or holidays.

Order Cut-Off Times

  • Order before 12:00 PM (noon) Central Time on a business day, and your order ships the same day.
  • Order after 12:00 PM Central Time, or on a weekend or holiday, and your order ships the next business day.

U.S. Shipping

  • Free U.S. shipping on all orders of $100 or more.
  • Shipping rates for all other U.S. orders are calculated at checkout.

International Shipping

PJF now ships worldwide. Every international order ships Delivered Duty Paid (DDP). All duties and taxes are included and shown at checkout, so there are no hidden costs or surprise fees when your order arrives.

Estimated international delivery times:

  • Express: 2–5 business days
  • Standard: 7–14 business days

Delivery times are estimates and begin once your order ships.

Lost, Stolen, or Damaged Packages

If your package is lost or arrives damaged, contact our support team and we'll make it right.

  • Lost by the carrier: If the carrier loses your package in transit, we've got you covered.
  • Damaged or missing parts: We'll send a replacement at no additional cost. See our Return & Exchange Policy for details.
  • Stolen after delivery: We are not responsible for packages stolen after the carrier marks them as delivered, and we do not cover the cost of stolen packages.

Team, Bulk, and Freight Orders

Outfitting a full roster? Large team and bulk orders may ship by freight. Freight pickups are scheduled once your quote is confirmed. Confirmations received before 2:00 PM Central Time on a business day can be scheduled that same day.

Digital Products

Digital products, including the PJF Digital Exercise Database, are delivered electronically and do not ship.

Questions?

Our team is here to help. Email us at pjfsystem@pjfsystem.com, call (818) 671-0789 and leave a voicemail (our team will get back to you by email or phone), or visit our Contact Us page.